An Instagram bug affecting some users is preventing them from temporarily disabling their accounts, TechCrunch reports. “Disabling” on Instagram works similarly as on Facebook, meaning that the account will be hidden as though it has been deleted. It temporarily hides all actions by that account including posts, likes, comments and the profile.

Users have been complaining about the issue on social networks like Twitter and Reddit since February. Several users were redirected to the home page after trying to disable the account.

Instagram accounts can only be disabled from a browser, as per Instagram’s instructions. We were able to successfully disable an account by following the support steps. Instagram currently allows users to temporarily disable their accounts once a week.

Other users have been able to disable their accounts by answering “No” to “Was this helpful?” on the support article and then filling out a form. We have reached out to Instagram for more information.